IT Support
L2 Application SupportIncident & Change Management (ITIL)ServiceNowHPALM
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Mohamad Hafiz Hamzan
Senior IT Application Support Engineer (L2)
Senior IT Application Support Engineer with over 6 years of experience supporting MES, manufacturing, and automation systems in global MNC environments. I specialize in stabilizing 24/7 production systems across international sites, performing deep root cause analysis (RCA), and leveraging Oracle/PLSQL and Unix/Linux administration to deliver permanent technical solutions.
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Technical toolkit
IT Support
Systems & DB
Manufacturing
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Experience & achievements
012025 — Present
Senior IT Application Support Engineer
@ STMicroelectronics
Managed and resolved 261 production incidents in 2025 with 100% SLA compliance for 24/7 manufacturing operations. Executed 101 controlled application deployments with zero critical production impact. Acted as the system champion and primary escalation point for CMMS platforms.
02Regional Assignment
Lead Technical Trainer
@ Singapore HQ
Conducted a 5-day comprehensive technical workshop on EMCS, CMMS, and MES systems for the regional team at the Ang Mo Kio headquarters.
03Previous Role
System Engineer
@ Infineon Technologies
Performed enterprise application system testing, failure analysis, and bug fixing while analyzing data trends to align system outputs with business requirements.
042019
Published Research
@ MURC 2019
Authored and published “The Implementation of QR Code in Inventory Management System” in the International Journal of Undergraduate Research.
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Selected focus areas
Production Stability
24/7 operations, incident response, RCA, and permanent remediation for manufacturing systems.
Application Operations
Controlled deployments, change management, monitoring, escalation, and service continuity.
Data & Infrastructure
Oracle and PL/SQL troubleshooting paired with Unix/Linux administration and trend analysis.
Technical Enablement
Structured workshops and knowledge transfer for regional teams working across critical platforms.
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Get in touch
Have a production system to stabilize, an application support challenge, or a technical workshop to plan? Start a conversation.